Move Coordinator

A-Turner Moving and Storage is a family owned and operated moving business located in Gainesville, Florida. A-Turner is looking for highly motivated and enthusiastic individuals. We are constantly innovating in the moving and relocation space by providing superior service with customizable solutions. Apply now to be part of the winning team!

Job Summary:

A-Turner Moving & Storage, one of North American Van Lines’ premier agencies, has an opening for a career professional as a Move Coordinator at the company’s Gainesville, Florida location.

The Move Coordinator will assist the Sales and Operations team with the administration of relocation operations.

Duties and Responsibilities:

• Coordinates household good moves (40-50 per month)

• Making initial contact with each customer to introduce A-Turner and to review pre-move survey process

• Schedule surveys

• Tracking and reviewing customer move information from origin agent and/or destination agent

• Completing customer registration and developing/communicating move estimates and pricing information to customers; to include Client Services and accounts

• Establishing and developing move plan with customer input

• Assisting with quality and claims related concerns/issues

• Provides regular, consistent and effective communication to customers regarding all aspects of the customer’s household goods move (pre- and post-move)

• Partners with sales and operations to ensure all facets are effectively and efficiently managed

• Accurately inputs and updates all customer move-related information/data in various portals

• Provides regular feedback regarding process enhancement/improvement opportunities

Other functions as assigned

• Drive a high level of customer and client satisfaction

• Provide administrative support to team

• Prepare and distribute forms and documentation as required

• Make initial telephone contact with relocating employees to confirm information and schedule appointments

• Manage destination referral follow up and documentation process for relocating employees

• Incoming call support

• Maintain hardcopy or electronic files

• Work file/data integrity audits and control reports

Position Requirements:

• Excellent people skills, handle situations with internal and external customers as necessary

• General aptitude for sales and customer service

• Ability to work under deadlines and specific time frames

• Attention to detail

• Ability to multitask

• Have a strong work ethic

• Experience with Excel and Word

What You Bring to A-Turner:

• High School diploma or equivalent

• Proficient in Microsoft Windows environment

• 1 + yr(s) customer service experience

• Logistics or relocation experience preferred

• Administrative assistant experience preferred

• Some college coursework or equivalent experience preferred

• Real estate or related industry knowledge (mortgage, banking, paralegal) preferred

• You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation

What A-Turner Offers:

• Competitive salary

• Monday – Friday work, no weekends

• 401k with company match

• Generous company-paid vacation days and holiday time after a year

• Challenging, collaborative, diverse corporate culture

• Ongoing opportunities for learning and career development

Benefits:

• 401(k)

• 401(k) matching

• Paid time off

Schedule:

• 8 hour shift

• Monday to Friday

• No weekends

Hours

40